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OPTIONAL HUMAN SUPPORT

You don't have to handle it alone.

Get an extra helping hand with reviewing your complaint, preparing communications and planning the next steps—while keeping full control of your complaint.

Complaint Voice remains available for free self-service
ONE-TIME REVIEW

Personalised Complaint Review

A human review to help you make your complaint clearer, better organised and ready for the next step.

Included service window: 7 calendar days
  • Review of your complaint summary, timeline and relevant documents
  • Suggestions for missing evidence and practical next steps
  • Preparation or refinement of a tailored complaint or escalation message
  • One clarification round
What the time limit meansWork is delivered within the service window after the required information is received. Ongoing monitoring and unlimited revisions are not included.
MORE HANDS-ON HELP

Complaint Assist — Managed Support

A case coordinator helps you carry out agreed complaint communications and follow-ups over a defined period.

Included service window: 30 calendar days
  • Everything included in Personalised Complaint Review
  • A designated case coordinator
  • Help preparing and coordinating agreed complaint communications, with your authorisation
  • Defined follow-ups and administrative escalation assistance
  • Progress updates and a closing summary of responses and next steps
What the time limit meansIncludes a defined number of communications and follow-ups during the 30-day window. Additional support may be requested separately if available.

No payment is taken on this page. We’ll review your enquiry, confirm availability and personalised pricing, then email you a payment link. You can decide whether to proceed.

Request a payment link by email

Share a few details now. We’ll confirm your personalised price by email and send a payment link for online payment if you choose to proceed.

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Before you proceed: this is an enquiry, not a purchase. We will confirm service availability, personalised price and scope by email. If you choose to proceed, you can pay online using the payment link we send. We cannot guarantee a company response, refund or resolution.
Defined durationEach package includes a specific service window and defined workload limits.
Your complaint stays yoursThe paid service can end; your right to continue independently does not.
Not legal representationLegal advice, litigation, court filings, lawyers' fees and third-party charges are excluded unless separately agreed through an appropriately qualified provider.