Complaint Voice
Your rights. Your voice. Your next step.

When a company doesn’t listen, make your next step clearer.

Complaint Voice helps you organise a consumer complaint, keep important evidence together, prepare your message and explore possible ways to escalate.

Open the app See how it works

Your cases and evidence are designed to stay in your browser on your device. Back up important information before changing devices or clearing browser data.

Woman reviewing information on her laptop
Complaint Voice Consumer Assistant shown on desktop
Complaint Voice home screen shown on a mobile phone
A clearer way to take action

Your complaint, organised. Your next step, in view.

Bring case details and supporting evidence together, prepare complaint messages, review company and authority information, and keep track of follow-ups in one place.

Explore Complaint Voice
Made for real-world consumer problems

A clearer process can make a real difference.

Complaint Voice helps turn a frustrating experience into a complaint you can explain, support and follow through.

Be ready to explain what happened

Bring dates, reference numbers, messages and supporting evidence together so the details of your complaint are easier to present clearly.
Build a clearer caseCase details and evidence

Make your message count

Prepare a focused complaint, explain the outcome you are seeking, and adapt your message for the company or service provider.
Communicate with purposeComplaint messages and documents

Know what to do next

Track responses and follow-ups, find relevant company or authority information, and explore escalation options when a response does not resolve the issue.
Keep moving forwardFollow-ups and escalation guidance

Complaint Voice helps you prepare and manage your next steps. You remain in control of the complaint and any communications you choose to send.

OPTIONAL HUMAN SUPPORT

You don't have to handle it alone.

Get an extra helping hand with reviewing your complaint, preparing communications and planning the next steps—while keeping full control of your complaint. Complaint Voice's free self-service app remains available at any time.

ONE-TIME REVIEW

Personalised Complaint Review

A human review to help you make your complaint clearer, better organised and ready for the next step.

Included service window: 7 calendar days
  • Review of your complaint summary, timeline and relevant documents
  • Suggestions for missing evidence and practical next steps
  • Preparation or refinement of a tailored complaint or escalation message
  • One clarification round
What the time limit meansWork is delivered within the service window after the required information is received. Ongoing monitoring and unlimited revisions are not included.
Request this service →
MORE HANDS-ON HELP

Complaint Assist — Managed Support

A case coordinator helps you carry out agreed complaint communications and follow-ups over a defined period.

Included service window: 30 calendar days
  • Everything included in Personalised Complaint Review
  • A designated case coordinator
  • Help preparing and coordinating agreed complaint communications, with your authorisation
  • Defined follow-ups and administrative escalation assistance
  • Progress updates and a closing summary of responses and next steps
What the time limit meansIncludes a defined number of communications and follow-ups during the 30-day window. Additional support may be requested separately if available.
Request this service →

No payment is taken on this page. We’ll review your enquiry, confirm availability and personalised pricing, then email you a payment link. You can decide whether to proceed.

Tell us what support you need

Share a few details. We’ll confirm availability, scope and personalised pricing by email before you decide whether to proceed.

Have you already created a case in Complaint Voice?

These details are used only to prepare the enquiry email on this device; this static page does not send them to a server or save them in Complaint Voice. Your email application will handle the draft when you choose to open it.

Before you proceed: this is an enquiry, not a purchase. We will confirm service availability, personalised price and scope by email. If you choose to proceed, you can pay online using the payment link we send. We cannot guarantee a company response, refund or resolution.
Defined durationEach package includes a specific service window and defined workload limits.
Your complaint stays yoursThe paid service can end; your right to continue independently does not.
Not legal representationLegal advice, litigation, court filings, lawyers' fees and third-party charges are excluded unless separately agreed through an appropriately qualified provider.
More than keeping things organised

Take your complaint from first details to informed next steps.

Complaint Voice supports the complaint journey end to end: find relevant contacts, build a clear case, prepare messages and documents, keep evidence together, track follow-ups and explore escalation routes. You decide what to send and when. Formal submissions to regulators remain your responsibility, as requirements vary by jurisdiction.

Find the right contacts

Explore company and consumer-authority information relevant to your country.

Build a stronger complaint

Prepare clear, tailored messages and documents with your key details in view.

Follow up and escalate

Track progress, keep evidence together and explore appropriate next steps.

Open the app